Refund policy

At DC PARFUMS, customer satisfaction and product authenticity are our top priorities. Please review the following policy before placing your order.

1. Authenticity Guarantee

We proudly guarantee that every fragrance sold by DC PARFUMS is 100% authentic. All products are sourced exclusively from authorized distributors, reputable wholesalers, and trusted suppliers. We do not sell counterfeit, imitation, diluted, or replica fragrances.

2. Final Sale Policy

Due to the nature of fragrance products and to ensure the safety, hygiene, and integrity of every item we sell, all purchases are final. We encourage customers to carefully review their order before completing the checkout process.

3. Returns

DC PARFUMS does not accept returns.

For health, safety, and product authenticity reasons, we are unable to accept returns on any fragrance products once they have been purchased.

4. Exchanges

DC PARFUMS does not offer exchanges.

Please verify the fragrance, size, quantity, and shipping information before placing your order.

5. Refunds

DC PARFUMS does not provide refunds.

All sales are final. Refunds will only be considered if required by applicable law or if an order cannot be fulfilled by DC PARFUMS.

6. Order Cancellations

Orders may be canceled only before they enter the processing stage.

Once an order has been processed, packed, or shipped, it can no longer be canceled, modified, or refunded.

7. Damaged, Incorrect, or Missing Items

If your order arrives damaged, if you receive the wrong item, or if an item is missing, please contact us within 48 hours of delivery.

To assist us in resolving your claim, please include:

  • Your order number.

  • Clear photos of the shipping box and packaging.

  • Photos of the product(s) received.

  • A brief description of the issue.

Claims submitted after this period may not be eligible for review.

8. Contact Us

If you have any questions regarding this policy, please contact our customer support team before placing your order. We are happy to assist you with any questions regarding fragrances, sizing, or product selection.